EMERGING Markets Telecommunications Services, Etisalat Nigeria has
announced that it has hit the 18 million-subscriber marks in the
country.
This is coming after just five years of operations in the highly competitive Nigeria’s telecommunications industry. Nigeria, as at October 2013, according to the Nigerian Communications Commission (NCC) currently has 119 million active GSM mobile subscription and 156 million connected lines.
Currently, Etisalat Group, at the just concluded Mobile World Congress in Barcelona, Spain said from its 15 markets in the Middle East, Asia and Africa, it has hit the 150-million subscriber mark.
Commenting on the Etisalat’s achievement, yesterday, in Lagos, the Acting Chief Executive Officer of the telecommunications firm, Matthew Willsher noted that the achievement is evidence of the firm’s commitment to the delivery of experiential customer service to its customers in the country.
According to him, “The swift and steady growth in our subscriber numbers is an evidence of the acceptance we have enjoyed from our customers and the superior products and services we offer. We are delighted to have been able to hit such a figure in just five years of commercial operations despite our position as the fifth entrant into the dynamic Nigerian telecoms market”.
Etisalat, which recently got a clean bill from the Nigerian Communications Commission on quality of service, having met the set Key Performance Indicators for the month of January, has also announced outsourcing some aspects of the company’s IT function to Huawei, following the adoption of a new model, which effectively aligned with the corporate vision of creating more value for customers by improving quality, reducing costs, embedding innovation, and increasing the speed of delivery.
The agreement reached by Huawei and Etisalat witnesses the first IT outsourcing program that are going to be implemented in Africa Region. Apart from this, Etisalat said the strategic agreement also leads to the transformation of the telecommunications industry in Africa.
Under the arrangement, Huawei will be responsible for the operational management of Etisalat Nigeria’s IT services across technical infrastructure, application management and user support. However, the business planning, architecture and governance shall still be retained by Etisalat Nigeria.
The Managing Director of Huawei Nigeria, Pang Jimin said that service is the future, and thus the IT outsourcing program deeply matches Huawei’s service strategy, stressing that being the strategic partner with Etisalat, Huawei will contribute to Etisalat’s business success with professional service capabilities.
Etisalat also recently launched a new state of the art ‘Gold series’ experience centre aimed at providing an environment that encourages customers to explore and immerse themselves in the essence of the brand.
Source guardiannews
This is coming after just five years of operations in the highly competitive Nigeria’s telecommunications industry. Nigeria, as at October 2013, according to the Nigerian Communications Commission (NCC) currently has 119 million active GSM mobile subscription and 156 million connected lines.
Currently, Etisalat Group, at the just concluded Mobile World Congress in Barcelona, Spain said from its 15 markets in the Middle East, Asia and Africa, it has hit the 150-million subscriber mark.
Commenting on the Etisalat’s achievement, yesterday, in Lagos, the Acting Chief Executive Officer of the telecommunications firm, Matthew Willsher noted that the achievement is evidence of the firm’s commitment to the delivery of experiential customer service to its customers in the country.
According to him, “The swift and steady growth in our subscriber numbers is an evidence of the acceptance we have enjoyed from our customers and the superior products and services we offer. We are delighted to have been able to hit such a figure in just five years of commercial operations despite our position as the fifth entrant into the dynamic Nigerian telecoms market”.
Etisalat, which recently got a clean bill from the Nigerian Communications Commission on quality of service, having met the set Key Performance Indicators for the month of January, has also announced outsourcing some aspects of the company’s IT function to Huawei, following the adoption of a new model, which effectively aligned with the corporate vision of creating more value for customers by improving quality, reducing costs, embedding innovation, and increasing the speed of delivery.
The agreement reached by Huawei and Etisalat witnesses the first IT outsourcing program that are going to be implemented in Africa Region. Apart from this, Etisalat said the strategic agreement also leads to the transformation of the telecommunications industry in Africa.
Under the arrangement, Huawei will be responsible for the operational management of Etisalat Nigeria’s IT services across technical infrastructure, application management and user support. However, the business planning, architecture and governance shall still be retained by Etisalat Nigeria.
The Managing Director of Huawei Nigeria, Pang Jimin said that service is the future, and thus the IT outsourcing program deeply matches Huawei’s service strategy, stressing that being the strategic partner with Etisalat, Huawei will contribute to Etisalat’s business success with professional service capabilities.
Etisalat also recently launched a new state of the art ‘Gold series’ experience centre aimed at providing an environment that encourages customers to explore and immerse themselves in the essence of the brand.
Source guardiannews